If you are a consumer you have the right to cancel the contract you formed with us when you purchased the products from Fine Home Accessories.  You can cancel the contract for any reason and at any time within the cancellation period.  Please be aware that as soon as you submit your order, we begin processing it.

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If the goods are being delivered to you in a single installment (whether single or multiple items) the cooling off period ends 14 calendar days after the day on which you receive the goods.

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If the goods are being delivered in separate installments on separate days, the cooling off period ends 14 calendar days after the day on which you receive the final installment of goods.

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If you wish to exercise your right to cancel because you have changed your mind, you must inform us of your decision within the cooling off period by contacting our customer services, stating that you wish to cancel the contract including your name, address, order reference and your contact details (such as email address and phone number).  We may ask you why you have chosen to cancel and use this information to help improve our goods and services; however you are under no obligation to tell us.

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The item must be returned within 14 days, unopened and with all original packaging intact. We may reduce your refund if any items returned do not fulfill the above criteria. Please note that you bare the cost of returning goods to us, where you have changed your mind. We recommend that you return goods by recorded or tracked service as we cannot accept liability for goods lost in transit.

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Our return address is - Fine Home Accessories (Returns), Private Road no.1, Colwick Industrial Estate, Netherfield, Nottingham, NG4 2JQ, England.

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Refunds will be issued within 14 calendar days from the day we receive the goods back or if we have not yet dispatched the goods on the day you inform us you wish to cancel the order.

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Standard delivery charges will be reimbursed but only if the entire order is returned.  We cannot reimburse premium delivery charges.

Refunds will be made using the same payment method that you used when ordering the goods.